INFLUENCE OF SERVICE QUALITY AND EMPLOYEE PERFORMANCE TOWARDS CUSTOMER SATISFACTION IN USING LOAN SERVICES AT THE MANADO PAWNSHOP OFFICE. Pedagogic Research-Applied Literacy Journal , [S. l.], v. 1, n. 4, p. 190–198, 2024. DOI: 10.70574/yax9pd92. Disponível em: https://paraplu.sapublisher.com/index.php/paraplu/article/view/29.. Acesso em: 22 oct. 2026.