INFLUENCE OF SERVICE QUALITY AND EMPLOYEE PERFORMANCE TOWARDS CUSTOMER SATISFACTION IN USING LOAN SERVICES AT THE MANADO PAWNSHOP OFFICE. PARAPLU [Internet]. 2024 Aug. 24 [cited 2026 Oct. 22];1(4):190-8. Available from: https://paraplu.sapublisher.com/index.php/paraplu/article/view/29