ACCELERATION OF DIGITAL-BASED PUBLIC SERVICES CASE STUDY AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICE OFFICE IN BELU DISTRICT

Joseph Franky Leto Bere

doi:10.70574/ssna3285

Authors

Joseph Franky Leto Bere Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Fajar Timur, Kabupaten Belu Author

DOI:

https://doi.org/10.70574/ssna3285

Keywords:

acceleration, public services, digital

Abstract

The objective of this study was to analyze and describe the acceleration of public services at the Investment and One-Stop Integrated Service Office, analyze supporting and inhibiting factors, and formulate a digital-based public service model. The collection techniques were used to obtain accurate, actual and comprehensive data in accordance with the problems and focus of the study, such as interview, observation, and documentation. The results of the study showed a consistent tendency (trend) in public services in improving the performance of public service delivery in Belu District.

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